We require a non-refundable deposit payment for our holidays.
UK & Continental Holiday = £75 per person
River Cruises & Flying Holidays = £250 per person
Unless otherwise stated.
We accept the following methods of payment:
(If you are visiting our Head Office)
We accept debit cards as well as all major credit cards, but we do not accept commercial cards or American Express
Please make cheques payable to ‘Kirbys Coaches’. There are no charges incurred.
Gift Vouchers/Credit Notes
We only accept Kirbys Coaches Gift Vouchers/Credit Notes (subject to our terms and conditions).
The final balance of your holiday must be paid 12 weeks prior to date of travel. River Cruises and Flying holidays must be paid 120 days prior to date of travel, unless stated otherwise. The date your final balance will be due is printed on your Travel Confirmation.Back To Top
At Kirbys, we understand that sometimes it may be necessary to cancel a holiday due to unforeseen circumstances. It is important that any holiday cancellation is notified to us, or your travel agent, in writing. Your cancellation will take effect from the date when either the travel agent or we receive your written confirmation of your cancellation.Back To Top
When sourcing hotels, we try our very best to obtain as many single rooms free of a supplement charge. Please note that when there is a single room supplement, it does not always mean the room is a double/twin for sole use.Back To Top
Yes, you keep the seat you booked throughout your holiday. The seat number given to you at the time of booking will be allocated to your name on our booking system and this seat number will be designated to you. We reserve the right to notify passengers travelling alone before the departure of the holiday of a change to their seat, this would only happen if the coach reaches full capacity.Back To Top
The schedule of each day-to-day itinerary advertised in our brochure is always subject to change. These holidays are often arranged over a year in advance and sometimes it is necessary to change the order of the itinerary to allow for any changes to our supplier’s schedule (for example: train timetables, museum opening time, event dates etc). If you are planning to meet with friends/relatives during your holiday, we strongly advise that the times you arrange with them are flexible to allow for any alterations. If there are any unforeseen significant changes to a holiday we will contact you.Back To Top
Please let us know if you would like to bring a fold up wheelchair, walker or small fold up scooter on holiday. We need to know this at the time of booking to make sure we can fit them in the luggage hold. Our coaches do not have the facilities of a lift for wheelchair users, but they do have air suspension which will make it easier for you to step on/off the coach.Back To Top
Please restrict your luggage to a suitcase weighing no more than 20kgs per person (please note that whilst we endeavour to ensure there is porterage there are occasions where you may need to carry your own luggage). Please remember to full out and attach your Kirbys luggage labels. Overnight accommodation will require an overnight bag.Back To Top
Porterage is offered on all tours which are a duration of 3 or more nights (except at overnight hotels on our longer duration holidays). If you are travelling on an overnight or 2 night break with Kirbys, please only pack what you can handle yourself as porterage is not guaranteed on these short break tours.Back To Top
Due to hotel check-in times often being late afternoon, we will not drive you straight to the hotel/resort. Depending on the length of journey, we will provide comfort stops as well as a stop somewhere suitable for lunch to be purchased.Back To Top
All our coaches are equipped with a toilet, air-conditioning, refrigerator and ride on air suspension to ensure a comfortable journey. Seats partially recline and have arm & adjustable foot rests. We advise that the toilet is for use in an emergency because our drivers will provide comfort stops for long journeys.Back To Top
Throughout our brochure and website we have advertised if a holiday is fully escorted, both in the subtitle and the price includes section. Please be advised that this is subject to change.Back To Top
We have tried, where possible, to advertise if there is a discount on a holiday including entrance to these properties. You must bring your proof of membership on the holiday or else full payment will be charged. Discounts do not apply if there is a special event ticket included.Back To Top