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Frequently Asked Questions



What deposit do I need to pay for my holiday?

The non-refundable deposit payments for our holidays are listed below:


UK & Continental Holiday = £75* per person

*Unless otherwise stated on our Cruises and Flying Holidays.



How can I pay for my deposit?

We accept the following methods of payment:

  • Cash

(If you are visiting our Head Office)

  • Card

We accept debit cards as well as all major credit cards, but we do not accept commercial cards or American Express

  • Cheque

Please make cheques payable to ‘Kirbys Coaches’. There are no charges incurred.

  • Gift Vouchers/Credit Notes

We only accept Kirbys Coaches Gift Vouchers/Credit Notes (subject to our terms and conditions).



When is the final balance of my holiday due?

The final balance of your holiday must be paid 12 weeks prior to date of travel (unless otherwise stated on our Cruise or Flying holidays). The date your final balance will be due is printed on your Travel Confirmation.



What if I need to cancel my holiday?

At Kirbys, we understand that sometimes it may be necessary to cancel a holiday due to unforeseen circumstances. It is important that any holiday cancellation is notified to us, or your travel agent, in writing. Your cancellation will take effect from the date when either the travel agent or we receive your written confirmation of your cancellation.



Why is there a single room supplement charge?

When sourcing hotels, we try our very best to obtain as many single rooms free of this supplement charge. Please note that when there is a single room supplement, it does not always mean the room is a double/twin for sole use. I’ve been allocated a seat number on my confirmation.



Do I keep the same seat number throughout my holiday?

Yes, you keep the seat you book throughout your holiday. The seat number given to you at the time of booking will be allocated to your name on our booking system and this seat number will be designated to you for the outward & return journey, including any excursions.



Will the itinerary of my holiday change from the one advertised?

The schedule of each day-to-day itinerary advertised in our brochure is always subject to change. These holidays are often arranged over a year in advance and sometimes it is necessary to change the order of the itinerary to allow for any changes to our supplier’s schedule (for example: train timetables, museum opening time, event dates etc). If you are planning to meet with friends/relatives during your holiday, we strongly advise that the times you arrange with them are flexible to allow for any alterations. If there are any unforeseen significant changes to a holiday we will contact you.



Can I bring my wheelchair or mobility scooter on holiday?

Please let us know if you would like to bring a fold up wheelchair, walker or small fold up scooter on holiday. We need to know this at the time of booking to make sure we can fit them in the luggage hold. Our coaches do not have the facilities of a lift for wheelchair users, but they do have air suspension which will make it easier for you to step on/off the coach.



Can I park my car at Kirbys depot for the duration of my holiday?

We are pleased to offer free parking (at your own risk) at our depot in Rayleigh. So if you’d like to join the coach at our depot we will make sure there is a space for your car to stay.



What is my luggage allowance?

On your coach holidays, you may bring with you one suitcase (maximum weight 20kg). Please remember to fill out and attach your Kirbys luggage labels, so that you can easily identify your cases. Overnight accommodation will require an overnight bag.



Is porterage included on all holidays?

Porterage is offered on all tours which are a duration of 3 or more nights (except at overnight hotels on our longer duration holidays). If you are travelling on an overnight or 2 night break with Kirbys, please only pack what you can handle yourself as porterage is not guaranteed on these short break tours.



Will we travel straight to the hotel on day 1?

Due to hotel check in times often being late afternoon, we will not drive passengers straight to the hotel/resort. Depending on the length of journey, we will provide comfort stops as well as a stop somewhere suitable for lunch to be purchased.



What are the facilities on Kirbys Coaches?

All our coaches are equipped with a toilet, air-conditioning, refrigerator and ride on air suspension to ensure a comfortable journey. Seats partially recline and have arm & adjustable foot rests. We advise that the toilet is for use in an emergency because our drivers will provide comfort stops for long journeys.



Will there be a courier on my holiday?

Throughout this brochure we have advertised if a holiday is fully escorted, either in the subtitle or the price includes section. Please be advised that this is subject to change.



Do I receive a discount as I am a National Trust/RHS member?

We have tried, where possible, to advertise if there is a discount on a holiday including entrance to these properties. You must bring your proof of membership on the holiday or else full payment will be charged. Discounts do not apply if there is a special event ticket included.

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Contact Us

Kirbys Coaches (Rayleigh) Ltd
Princess Road, Rayleigh, Essex, SS6 8HR
01268 777777

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